The following are answers to some of the more frequently asked Questions, based on our Customer Service archives. If you do not find an answer to your particular question, please also check our official policies or contact our Customer Service at Customer Support.

1. Are you an authorized re-seller for the XYZ manufacturer?
2. Do you offer add-on warranties for the products you sell?
3. I am looking for a product XYZ and I would like to purchase it from your store, but I don't see it. Do you carry this product?
4. I was very impressed with your product selection, prices and service. Is there any way I can leave my comments regarding my shopping experience at Nugadgets?
5. Please delete my account or tell me how I can delete it.
6. I would like to have my account and all my information removed from your site. How do I go about having this accomplished?
7. I recently ordered several items from your site. I was hoping that after the order is completed, you could purge my account from your system. I am very security orientated, and I know that hackers do get into systems protected or not. I will continue to use you site for purchases; I don’t mind entering in the info again.
8. I don’t see any charges on my latest statement. Do you charge my credit card right away when I place my order or when the order ships?
9. Do you offer additional discounts if I order in large quantities?
10. Do you accept personal or company checks?
11. Can you tell me why you charged tax on my order? Where are you located?
12. We are a business located in Illinois, with a tax-exempt status. How do we get Illinois sales tax removed from our bill?

1. Are you an authorized re-seller for the XYZ manufacturer?
   All products sold at Nugadgets have been authorized to be sold by the product manufacturer, explicitly or implicitly.
2. Do you offer add-on warranties for the products you sell?
   All products sold at Nugadgets come with a limited Manufacturer’s warranty. Extended warranty may be purchased separately and varies depending on the individual product.
3. I am looking for a product XYZ and I would like to purchase it from your store, but I don't see it. Do you carry this product?
   Nugadgets is authorized to carry tens of thousands of Consumer Electronics and Computer related products. Some of the products may become out of date or replaced by newer models and will be removed from our published web pages, while others are new products expected into our warehouses in a very near future. Please contact our Customer Support for a specific product you are looking for.
4. I was very impressed with your product selection, prices and service. Is there any way I can leave my comments regarding my shopping experience at Nugadgets?
   Unlike other companies, we do not publish our customers’ comments directly on our site, as these tend to be rather one-sided. Instead, we recommend you visit companies such as Shopping.com, Epinions.com, ResellerRatings.com and others to see what our existing customers think of our products and service.
5. Please delete my account or tell me how I can delete it.
   Accounts may only be closed by request via email from same email address as the one specified in our system, or by calling our toll-free Customer Service number and confirming the information on the account. If you have not made any purchases from Nugadgets in the past 180 days, all of you information will be permanently removed. Otherwise, we will remove all information that is not required to support our Return policy.
6. I would like to have my account and all my information removed from your site. How do I go about having this accomplished?
   Please see above answer.
7. I recently ordered several items from your site. I was hoping that after the order is completed, you could purge my account from your system. I am very security orientated, and I know that hackers do get into systems protected or not. I will continue to use you site for purchases; I don’t mind entering in the info again.
   Please see above answer.
8. I don’t see any charges on my latest statement. Do you charge my credit card right away when I place my order or when the order ships?
   You are usually charged for your order on the day your order ships. When the order is for a product that needs to be “Special Ordered” for you, you will be charged on the day of that order and the order can not be cancelled without penalty. The charge on your account will appear about 24 hours after your order has left our distribution facility.
9. Do you offer additional discounts if I order in large quantities?
   We may be able to offer bulk discounts on certain items. Please inquire with Customer Service regarding a specific quote.
10. Do you accept personal or company checks?
    As a matter of policy we do not accept personal nor company checks at this time, as we would need to receive payment in advance and wait for check to clear before allocating an item towards an order. This is potentially a multi-day process and we cannot guarantee product availability by the time the money has been cleared into our bank account.
11. Can you tell me why you charged tax on my order? Where are you located?
    Nugadgets is incorporated and operates from Bensenville, Illinois. Any orders being shipped to an Illinois address are therefore subject to current Illinois sales tax. In some instances certain computer products being shipped to California or Tennessee may also be charged a sales tax. Please contact Customer Service for more details.
12. We are a business located in Illinois, with a tax-exempt status. How do we get Illinois sales tax removed from our bill?
    We do allow for tax-exempt entity purchases. Please fax your documents to (847)512-0909. Once you place your order with Nugadgets we will verify your information and modify your Order with credit on your purchase for the tax that you may incur.