Order FAQ

The following are answers to some of the more frequently asked Order Questions, based on our Customer Service archives. If you do not find an answer to your particular question, please also check our official policies or contact our Customer Service at Customer Support.

1. Do you accept international orders?

2. Do you accept international bank-issued credit cards?

3. When I placed the order, your site indicated that the item was in-stock but now your email indicates it is on backorder. How can this happen and when will I get my product?

4. Your prices are very low compared to other web stores. Are the products you sell New or refurbished?

5. Is it possible to change the quantity ordered if my order has not yet shipped?

6. The image and/or product information regarding an item I am interested in is incorrect/incomplete. How do I know that I am buying the correct product?

7. I work for a Government institution. Do you accept Purchase Orders rather than Credit Card Payments?

8. I am trying to order something from NuGadgets but when I try to check out I keep getting an error message. This is what it says: "Credit Card Payment Center Returned the Following Error Code: The transaction resulted in an AVS mismatch. The address provided does not match billing address of cardholder". I know that the information I entered is correct. What could be the problem and how do I get my order through?

9. I would like to purchase a pair of speakers from your site but the picture next to the product description only shows one speaker. Is this the prices for a single speaker or for a pair?

10. I placed an order for a product yesterday. Today I got an email that says that my order was canceled. I did not cancel this order. Can I get this order re-instated?

11. I just got an email that my Order is on hold. What does that mean? When will you ship my product?

1. Do you accept international orders?
   Per our Shipping policy we currently offer shipping to US and Canadian destinations only. Your Credit Card billing information must be a US or Canadian residence or business.

2. Do you accept international bank-issued credit cards?
   At this time NuGadgets requires that the VISA, Mastercard, American Express or Discover used to make the purchase be issued by a valid US or Canadian Bank. All other credit cards will not be accepted.

3. When I placed the order, your site indicated that the item was in-stock but now your email indicates it is on backorder. How can this happen and when will I get my product?
   All product web pages reflect the status of a product at the beginning of a business day and does not necessarily indicate its up-to-the-minute status. Our web pages are re-published when the product becomes out of stock or when an out-of-stock item becomes available. The date of the published page can be found at the bottom of that page. Products are considered available for sale until an order has been processed and the product quantity has been allocated to a specific order. Please note that while product may show as available, we may not have the quantity you desire to purchase. If the product quantity ordered is not available at the time the order is processed, the order will automatically go into a Backordered status.

4. Your prices are very low compared to other web stores. Are the products you sell New or refurbished?
   All products offered and sold at NuGadgets are New and Factory-sealed, unless noted otherwise.

5. Is it possible to change the quantity ordered if my order has not yet shipped?
   You may request a change to your order by contacting Customer Service department. The requested change is not guarantied until you get the confirmation email regarding the requested change.

6. The image and/or product information regarding an item I am interested in is incorrect/incomplete. How do I know that I am buying the correct product?
   Here at NuGadgets we strive to provide our customers with most accurate and up-to-date information available. However, with the thousands of products we offer, there are situations when despite our best efforts you may find discrepancies in the image or description regarding a specific item. Prior to making a purchase, please confirm any important information with the Manufacturer of the product or contact our Customer Service. Please read our Terms of Use document for the responsibilities on accuracy of the published information.

7. I work for a Government institution. Do you accept Purchase Orders rather than Credit Card Payments?
   We do not accept any form of payment except VISA, MasterCard, American Express or Discover credit cards. Typically, in a case where you are purchasing for an institution, you would use your personal credit card. You would then submit the receipt and other paperwork to have your workplace reimburse you for the incurred expense.

8. I am trying to order something from NuGadgets but when I try to check out I keep getting an error message. This is what it says: "Credit Card Payment Center Returned the Following Error Code: The transaction resulted in an AVS mismatch. The address provided does not match billing address of cardholder". I know that the information I entered is correct. What could be the problem and how do I get my order through?
   The message you are receiving is coming from the Bank which has issued you your credit card. When you receive this message, please contact your bank by calling the toll-free number on the back of your card and verify that the billing information you are entering is exactly as they have it in their internal systems.

9. I would like to purchase a pair of speakers from your site but the picture next to the product description only shows one speaker. Is this the prices for a single speaker or for a pair?
   All prices quoted on NuGadgets are based on the Manufacturer Part number and not necessarily on the accompanying image or product description. If you are unsure of whether you are getting the correct quantity of the item, please contact the Manufacturer or our Customer Service to verify the Product information.

10. I placed an order for a product yesterday. Today I got an email that says that my order was canceled. I did not cancel this order. Can I get this order re-instated?
    This may only happen if the product you are ordering has become out-of-stock and discontinued. If our systems indicate that we no longer have this product and will not be able to re-order it from the Manufacturer, we will have to Cancel the order or product. Cancellation of a product will typically be followed up with an email from our Customer Service representative with a reason for Cancellation and potential replacement product offer.

11. I just got an email that my Order is on hold. What does that mean? When will you ship my product?
    From time to time our Fraud Detection system will flag certain orders for potentially suspicious activity and will automatically place the order on hold. A Customer Service representative will attempt to contact you regarding this order. Your order will be processed and shipped as soon as all questionable issues are resolved. To expedite this process, please contact our Customer Support at your earliest convenience.