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Return Policy
The following are the details of NuGadgets Return Policy. Please read carefully.
Summary
Here, at NuGadgets we make every effort to provide you with the best variety, quality and information in order to make sure the item you order is to your complete satisfaction. Despite all efforts, however, you may find a need to return a product you have purchased from NuGadgets. This document describes the current Return Policy in force. We reserve the right to make changes and modifications to this policy without prior notice. Please visit and review this page before making your next purchase from NuGadgets. By purchasing a product from NuGadgets you agree to the terms, conditions and policies described here and other policy pages at the time of sale.
Returns
NuGadgets currently offers a 21-day return policy on selected non-defective items based on manufacturer's return policies, unless stated otherwise. This return policy covers all US and Canada orders only. Due to our restriction of sales beyond USA and Canada markets, no items will be accepted from other international locations. In order to receive full refund for the product you are returning, you must follow the RMA Process (described below) and have your product delivered to our facilities no later than 21 calendar days after we have shipped the product to your location, regardless of when you accepted the product. All products returned after this period or sent to a location not specified on the return instructions, may be refused and no refund may be issued.
All non-defective and defective returns that are deemed non-defective upon inspection at our facilities are subject to a 18% restocking fee. Shipping and handling fees are not refundable. You are also responsible for the shipping fees when returning a non-defective product. For further information not listed, please contact our Customer Support.
In order to receive a refund for a non-defective product, the returned item must be in sellable condition and include all original packing, manuals, and software. If we receive the product with missing or damaged contents, the return may be refused and no refund will be issued. This Return policy will be strictly enforced.
RMA Procedure
Request a Return Merchandise Authorization number and shipping instructions through your NuGadgets Account Order summary or by email sent to Customer Support. Once your RMA request is received and processed, you will receive, via email, the Return instructions. Please read and follow the instructions carefully.
DO NOT SHIP RETURNS TO OUR CORPORATE ADDRESS, unless you were advised to do so by our Customer Support representative, in writing. Any return without accompanying RMA number shall be refused. Each issued RMA is good for 21 calendar days from the issue date. After 21 days, returns must be made directly to the manufacturer.
Returns must be sent via freight pre-paid by UPS, Federal Express, or any other freight carrier that issues a tracking number to the address provided by our RMA Department. To expedite processing of your return, please inform NuGadgets Customer Service about your return, provide the name of the freight carrier and the tracking number for this shipment.
The customer is solely responsible for any desired insurance on the package. NuGadgets is not responsible for any losses or damages of the item while in transit. Make sure to specify the RMA number on the outside of your package. Do not write anything on the product packaging as it may be refused on the grounds of being in non-sellable condition. If RMA number is not clearly visible when delivered, it will be refused. A $35.00 re-packaging fee will be charged for products returned in the non-original packaging.
Please allow 10-15 business days after all goods received for refunds to be processed. Your refund will be applied in the same manner of payment as used in the original purchase. At our discretion, we may issue a company check in lieu of credit to your credit card.
Replacements and exchanges
A replacement of a defective item may be requested when returning the original product. This request may be fulfilled only at the discretion of our Customer Service department and based on the availability of same or similar products. Please note that a replacement item may be shipped to you only after we receive and process your returned product. If a replacement is needed immediately, it is suggested that you request a credit (rather than a replacement), when obtaining an RMA number, place a new order and inform Customer Service regarding this. In either case, you may be charged a separate shipping/handling fee for the new shipment. The new order will be fulfilled as soon as the product is available. Your account for the original order will be credited approximately 10-15 business days after we receive and process the returned product. NuGadgets reserves the right to refuse an RMA or to issue only one RMA per returned product. All RMA are effective for 21 calendar days, unless stated otherwise. Your shipment may be refused on the account of an outdated RMA number. NuGadgets is not responsible for shipping costs on replacement RMAs.
Mis-shipments
If the item delivered to you was not the item you placed the order for or if you never received the product you ordered, please contact NuGadgets Customer Support immediately. We are not responsible for incorrect specifications, images or weights as typographical mistakes occasionally happen. Please see our Terms of Use Policy for more details. If the product you received is completely unrelated to the product you ordered, it will be considered mis-shipped and qualifies for a full credit. Our Customer Service specialists will investigate this occurrence and upon determination of a mis-shipment will re-ship your product to you. In the unlikely event that we can not replace your mis-shipped order with same or like product, you will be issued a full refund including shipping and handling. In addition, we will send a prepaid shipping tag in order for you to return the mis-shipped product back to NuGadgets at our expense.
Non-returnable items
Any product that is marked as non-returnable will not be accepted as returned or refused at our facilities and no refund will be issued. This policy is strictly enforced. If you experience problems or suspect that a non-returnable product was received defective, you must contact the manufacturer for further assistance.
Non-refundable Items
The following list describes all items which do not qualify for any full or partial refund.
- Shipping and handling costs, wire transfer fees, customs and brokerage fees.
- Any physically damaged or defaced items. Any damage as a result of shipping must be filed with the carrier immediately and prior to any requests for an RMA number.
- Panasonic Fax Machines, DVD Players, VCR’s, Camcorders and Digital Cameras.
- Items with missing original manufacturer packaging materials, warranty cards, manual, driver CD, cables and/or other supporting materials and accessories.
- Items that are marked as non-returnable.
Duplicate shipments
On very rare occasions you may be shipped a duplicate item in addition to the item(s) you had placed the order for. The best course of action is to refuse the additional shipment and have it returned to sender. If we receive the incorrectly shipped item as it was refused by the customer, this matter will be handled internally with no cost to you.
Your acceptance of the shipment however, will indicate that you accept responsibility for the shipped item and acceptance of it’s cost at the time of the shipment as well as shipping and handling fees for this shipment. NuGadgets reserves the right to charge your credit card for this additional item and shipment without notice. All return policies, restocking fees and other terms will apply to this product as any other order. If you decide to dispute the additional charge for an accepted item, we may invoice you for the additional time spent by our Customer Service on resolving such dispute, if the case is determined to be a legitimate sale by the Credit Card Company or an arbitrator party. These costs will be calculated at $50/hour USD at 1 hour increments and will be billed as additional service to you.
Please be aware that your agreement to purchase from NuGadgets binds you to accepting all of the above stated terms. If you do not feel comfortable with any of the items in our policies, please refrain from purchasing from NuGadgets
Please contact Customer Support for any additional questions regarding returns.
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